I've been there several times and it's delicious.
Some people say that it is a noodle similar to udon, but perhaps it is similar to the Korean dish tteokbokki.
The chewy, springy noodles mixed with the sweet and salty sauce are unique in Kyoto as far as I know.
The vegetables were sliced โโwhite onions, cabbage, and bean sprouts. (White green onion is good. It gives a refreshing feeling.)
Also, the chashu is really delicious.
The texture is like braised braised meat that has been made soft enough to fall apart, but the flavor is not too strong and you can only taste the sweetness and flavor of the meat.
Overall, contrary to its appearance, it has a more refined taste than the Jiro type, so it won't make your stomach feel heavy.
The combination of noodles, sauce (soup), vegetables, chashu pork, and garlic had a fun texture and flavor, and I didn't get tired of eating it until I finished it.
As for customer service, I can see what you've written, but if I had any life experience on my side, I would only think that the shop owner has a good craftsmanship.
If you're really laid back, you'll probably notice it in your taste.